Leaping Up The Ladder of Inference
Everyday in conversations and interactions communication breakdown happens because of leaps of the Ladder of Inference. Awareness of what the ladder of inference is and how it impacts our interaction can help to diminish misunderstanding and increase effectiveness.
After a recent training seminar, an attendee contacted me via email requesting an explaination of this communication technique.
I realized that my response would be helpful to everyone and so wrote a short report to clarify what the ladder of inference is and to use it effectively.
Read the full .pdf article at this link The Ladder of Inference